Shipping Information
Receive free shipping on orders $100+
PetMax offers free shipping to postal codes starting with: L, M, N, H, K, J* & R*
Your order must be $100+ before discounts & tax. Exclusions apply to Oversized, bulk, and heavy orders over 60lbs+ (27Kg+) and rural and remote areas.
*Available to Select postal Codes.
Not in one of these areas? No problem.
Receive Free Shipping On Orders $120+
Your order must be $120+ before discounts & tax. Exclusions apply to Oversized, Bulk, And Heavy Orders 60lbs+ (27Kg+) and rural and remote areas.
What carrier do you use for free shipping?
We ship your order using the most efficient shipping method. In most cases, orders are shipped using FedEx Ground.
Subsidized Shipping Options:
PetMax automatically subsidizes the cost of shipping by providing you with ongoing discounts of up to 90% off posted rates.
- Local: 1 Business Day
- Regional: 1-2 Business Day
- National: Up To 4 Business Days
- Includes Tracking Number
- Local: 1 Business Day
- Regional: 1 Business Day
- National: Up To 3 Business Days
- Includes Tracking Number
- Local: 1-3 Business Days
- Regional: Up To 7 Business Days
- National: Up To 10 Business Days
- Includes Tracking Number
- $100 Insurance Included
- Local: 1-2 Business Days
- Regional: 1-4 Business Days
- National: Up To 7 Business Days
- Includes Tracking Number
- $100 Insurance Included
We realize shipping can be expensive. Especially for heavy and bulk items. Therefore, we do our best to provide the most cost efficient shipping possible by working hand-in-hand with FedEx & Canada Post to reduce shipping costs as much as possible. Discounts are applied to all orders and are automatically applied during checkout. The actual discount percentage varies based on delivery location and weight of shipment.
We've Got You Covered From Delivery To Product Satisfaction
- Our amazing customer service team is here to help every step of the way.
- Email us at support@petmax.ca with any questions or comments and someone will get back to you as quickly as possible.
Shipping FAQs
PetMax will make every effort to ship your package as soon as possible, and in most cases it will be shipped the same day.
"...I have to say, I am more than impressed with this website and company! [My cat] cans have always been shipped the same day that I order them and arrive the next day. Seriously impressive! I would order from [PetMax] without hesitations, trust me on that. This company is awesome, thank you for the great service!"