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Shipping Information

Receive free shipping on orders $100+

PetMax offers free shipping to postal codes starting with: L, M, N, H, K, J* & R*

Your order must be $100+ before discounts & tax. Exclusions apply to bulk/heavy orders and rural and remote areas.
*Available to Select postal Codes.

Not in one of these areas? No problem.

Receive Free Shipping On Orders $120+

Your order must be $120+ before discounts & tax. Exclusions apply to bulk/heavy orders and rural and remote areas. 

What carrier do you use for free shipping?

We ship your order using the most efficient shipping method. In most cases, orders are shipped using FedEx Ground.

Subsidized Shipping Options:

PetMax automatically subsidizes the cost of shipping by providing you with ongoing discounts of up to 90% off posted rates.

PetMax shipping information through FedEx Ground
  • Local: 1 Business Day
  • Regional: 1-2 Business Day
  • National: Up To 4 Business Days
  • Includes Tracking Number
PetMax Shipping times for FedEx Express 2 Day
  • Local: 1 Business Day
  • Regional: 1 Business Day
  • National: Up To 3 Business Days
  • Includes Tracking Number
PetMax Shipping times for Canada Post Expedited Parcel
  • Local: 1-3 Business Days
  • Regional: Up To 7 Business Days
  • National: Up To 10 Business Days
  • Includes Tracking Number
  • $100 Insurance Included
PetMax Shipping times for Canada Post Xpresspost
  • Local: 1-2 Business Days
  • Regional: 1-4 Business Days
  • National: Up To 7 Business Days
  • Includes Tracking Number
  • $100 Insurance Included

We realize shipping can be expensive. Especially for heavy and bulk items. Therefore, we do our best to provide the most cost efficient shipping possible by working hand-in-hand with FedEx & Canada Post to reduce shipping costs as much as possible. Discounts are applied to all orders and are automatically applied during checkout. The actual discount percentage varies based on delivery location and weight of shipment.

We've Got You Covered From Delivery To Product Satisfaction

  • Our amazing customer service team is here to help every step of the way.
  • Email us at support@petmax.ca with any questions or comments and someone will get back to you as quickly as possible.

Shipping FAQs

PetMax will make every effort to ship your package as soon as possible, and in most cases it will be shipped the same day.

How long does FedEx take to deliver my order?
How long does Canada Post take to deliver my order?
Does PetMax help offset the cost of shipping with subsidized shipping costs?
How are shipping costs calculated?
When are the shipping costs calculated?
How long does it take for PetMax to ship out my order?
How will I know when my order has been shipped?
Will I be able to track my order?
Does PetMax Ship Across Canada?
Does PetMax Ship To The United States?

"...I have to say, I am more than impressed with this website and company! [My cat] cans have always been shipped the same day that I order them and arrive the next day. Seriously impressive! I would order from [PetMax] without hesitations, trust me on that. This company is awesome, thank you for the great service!"


Eric W. PetMax.ca Customer

27+

Years In Business

13

Ships to All Provinces And Territories

5,500+

Products

45,000+

Happy Customers

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