Online Shipping - PetMax
Currency:CAD

Online Shipping

PetMax Free Shipping

PetMax offers Free Shipping to Southern Ontario, Ottawa, and Montreal. If you are located in one of those regions and have a postal code starting with the letter L, M, N, H, or K and your order is $100+ before tax, we will ship you your order free of charge! This offer excludes bulk orders of 19 Kg or larger.


SUBSIDIZED SHIPPING

PetMax currently subsidizes the cost of shipping by providing the following discounts:

Expedited Parcels: up to 36% off published rates

Xpresspost Parcels: up to 38% off published rates

Priority Parcels: up to 32% off published rates

We realize shipping can be expensive. Especially for heavy and bulk items. Therefore, we do our best to provide the most cost efficient shipping possible by working hand-in-hand with Canada Post to reduce shipping costs as much as possible.


Discounts are applied to all orders and are automatically applied during checkout. The actual discount percentage varies based on delivery location and weight of shipment.


SHIPPING INFORMATION:

PetMax will make every effort to ship your packages as soon as possible, and in most cases it will be shipped the same day.

How long does Canada Post take to deliver my order?
On average, a Canada Post Regular Parcel will be delivered within 1-2 business days for all local orders, 3-5 business days for regional orders, and 4-9 business days for national orders. Canada Post Xpresspost will deliver by the next day for all local orders, 1-2 business days for regional orders, and 2 business days for all national orders.

Does PetMax help offset the cost of shipping with subsidized shipping costs?

Yes, PetMax currently subsidizes the cost of shipping by providing up to 36% off of all published Canada Post shipping rates. We realize shipping can be expensive. Especially for heavy and bulk items. Therefore, we do our best to provide the most cost efficient shipping possible by working hand-in-hand with Canada Post to reduce shipping costs as much as possible.

How are shipping costs calculated?
Shipping costs are calculated based on the weight and dimensions of the box(es) that are being shipped and the destination to which the order is being delivered.

When are the shipping costs calculated?
Once you proceed through the checkout process the shipping costs will be calculated. This is because in order to determine the correct amount we first need your Postal code. 

How long does it take for PetMax to ship out my order?
PetMax strives to ship all orders within 1-3 business days of your purchase. If PetMax cannot meet this deadline due to unforeseen circumstances, a customer service representative will contact you.

How will I know when my order has been shipped?
PetMax will send out a confirmation email informing you that your order has been shipped along with a Canada Post tracking number.

Will I be able to track my order?
Yes, Canada Post provides a tracking number for all parcels. This allows you to know where your package is every step of the way.

Does PetMax Ship Across Canada?
Yes, PetMax ships to all Provinces and Territories, including P.O. boxes and rural route addresses via Canada Post.

Does PetMax Ship To The United States?
Yes, PetMax does ship to the United States. We currently only ship small packet items and are unable to ship pet food, treats, medications, or regulated goods, due to border restrictions.

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