Local Pickup

How It Works:

Add to Cart

Add items to your cart. Click 'Checkout' button.

Select 'Pick Up'

Under Delivery Method select 'Pick Up'. Choose a store location and complete your purchase.

Confirmation Email

You will receive an email confirming your order is ready for pick up (typically within 24 hours).

Pick Up!

Head to your selected location and pickup your order! Please bring your confirmation email.


How do I know if an item is eligible for pickup?

Virtually all items are eligible for in-store pickup however quantity on hand may vary. In the event your order will not be eligible for in-store pickup at the time selected, a customer service representative will contact you.

When do I pickup my order?

You will receive a confirmation email letting you know that your order is ready for pickup. Orders are typically ready for pickup within 24 hours or less.

Can someone else pickup my order?

Yes! As long as they provide the order number, name, phone number, and email of the person who placed the order we will allow the pickup to take place.

Where do I go and what do I bring?

Head into your selected store to pickup your order. Please bring your order confirmation email which includes your order number, and all information associated with your order.

Can I use coupons for an online order and pickup in-store?

Coupons are not currently accepted for curbside pickup orders. Valid site promotion codes may be used on eligible curbside pickup orders.

How long do I have to pickup my order?

Orders not picked up within 7 days will be returned to stock and we will issue a refund. Refunds will only be made on the original form of payment and may take 3-5 business days to appear on your statement.

How do I cancel or return a purchase?

To cancel your order please use one of the following contact methods:

1. Online contact us form

2. Email support@petmax.ca

3. Call (905) 388-6422 as soon as possible.

You can return your purchase in-store or use our online returns portal at https://www.petmax.ca/a/return