Shipping Information

Receive free shipping on orders $100+

PetMax Offers Free Shipping To Postal Codes Starting With: L, M, N, H, K, J* & R*

Your Order Must Be $100+ Before Discounts & Tax. Exclusions Apply To Oversized, Bulk, And Heavy Orders Over 60lbs+ (27Kg+) And Rural And Remote Areas.

*Available To Select Postal Codes.

 

Not in one of these areas? No problem.

Receive Free Shipping On Orders $120+

Your Order Must Be $120+ Before Discounts & Tax. Exclusions Apply To Oversized, Bulk, And Heavy Orders 60lbs+ (27Kg+) And Rural And Remote Areas.

 

What carrier do you use for free shipping?

We ship your order using the most efficient shipping method. In most cases, orders are shipped using FedEx Ground.

 

Subsidized Shipping Options

PetMax automatically subsidizes the cost of shipping by providing you with ongoing discounts of up to 90% off posted rates. We realize shipping can be expensive. Especially for heavy and bulk items. Therefore, we do our best to provide the most cost efficient shipping possible by working hand-in-hand with FedEx & Canada Post to reduce shipping costs as much as possible. Discounts are applied to all orders and are automatically applied during checkout. The actual discount percentage varies based on delivery location and weight of shipment. Please keep in mind the delivery timelines above are only estimates and are not guaranteed.

 

Carriers:

PetMax Ships through fedex ground
petmax ships through fedex express
petmax ships through Canada Post expedited parcel
petmax ships through Canada Post xpresspost

*Please keep in mind the delivery timeframes are only estimates and are not guaranteed.

We've Got You Covered From Delivery To Product Satisfaction

Our amazing customer service team is here to help every step of the way. Email us at support@petmax.ca with any questions or comments and someone will get back to you as quickly as possible.

Shipping FAQs

FedEx Ground Parcels will be delivered within 1 business days for all local orders, 1-2 business days for regional orders, and up to 4 business days for national orders.

FedEx Express 2Day Parcels will deliver by within 1 business days for all local orders, 1-2 business days for regional orders, and 1-3 business days for all national orders.

*Please keep in mind the delivery timeframes are only estimates and are not guaranteed.

Canada Post Expedited Parcel will be delivered within 1-3 business days for all local orders, up 7 business days for regional orders, and up to 10 business days for national orders.

Canada Post Xpresspost will deliver by within 1-2 business days for all local orders, 1-4 business days for regional orders, and 7 business days for all national orders.

*Please keep in mind the delivery timeframes are only estimates and are not guaranteed.

Yes, PetMax currently subsidizes the cost of shipping by providing up to 90% off of all published shipping rates. We realize shipping can be expensive. Especially for heavy and bulk items. Therefore, we do our best to provide the most cost efficient shipping possible by working hand-in-hand with FedEx & Canada Post to reduce shipping costs as much as possible.

Shipping costs are calculated based on the weight and dimensions of the box(es) that are being shipped and the destination to which the order is being delivered. You can estimate the cost of shipping in the Shopping Cart.

Proceed through the first step of the checkout process to get to the shipping cost. Your postal code is a key factor to determining the correct shipping amount. You can also estimate the shipping cost directly in the Shopping Cart.

PetMax strives to ship all orders same-day when an order is placed before 2pm or within 1 business day of your purchase. If PetMax unable to ship out your order within 7 business days due to unforeseen circumstances, a customer service representative will contact you with more information.

PetMax will send out a confirmation email informing you that your order has been shipped along with a FedEx or Canada Post tracking number.

Yes, FedEx and Canada Post both provide a tracking numbers for all their parcels. This allows you to know where your package is every step of the way. A shipping confirmation email will be sent to the email address associated with the order which will include a tracking number along with estimated delivery date.

This excludes Small Packet USA Air parcles, which are the most cost effective but do not include a tracking number.

Yes, PetMax ships to all Provinces and Territories, including P.O. boxes and rural route addressess.

Yes, PetMax does ship to the United States. We currently only ship small packet items and are unable to ship pet food, treats, medications, or regulated goods, due to border restrictions.

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