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Yes, we offer free shipping on orders over $120. However, this excludes oversized, bulk, or heavy orders over 60 lbs (27 kg) and some rural or remote areas. For local orders over $30 (excluding cat litter), free shipping is available in select postal codes.

Due to high delivery costs or remote locations, certain postal codes are excluded from free shipping. You can check specific postal codes on our Shipping Information Page.

Your order will qualify for free local shipping if your order is over $30 (excluding cat litter) and you are located in either Hamilton, ON, or Burlington, ON. Some Rural Postal Codes may be excluded. To check your postal code, visit our Shipping Information Page.

Delivery times depend on your location and chosen shipping option. Orders typically arrive next business day for local and regional areas such as Southern Ontario, Ottawa, and Montreal, and 1-4 business days for the rest of Canada. Rural or remote areas may experience longer delivery times.

Yes! Once your order ships, you’ll receive a tracking number via email. Use this number to monitor your shipment’s progress every step of the way.

Returns are accepted within 30 days of purchase for unused items in their original packaging. Returns can be processed online by visiting your customer account. Select the Orders tab at the top, find the order you would like to return and click the "Request Return" button.

Returns are accepted within 30 days of purchase for unused items in their original packaging.

Refunds are processed within 1–5 business days after we receive and inspect your return.

If your order has not yet shipped, we can assist with changes or cancellations. Contact us immediately at support@petmax.ca.

We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, Shop Pay and other common payment options at checkout.

If you receive the wrong item, contact us with your order number and a description of the issue. We’ll arrange for a replacement or refund. Rest assured, we will always make it right.

All items are scanned and verified before shipping. If something is missing, please contact us at support@petmax.ca so we can address the issue. Rest assured, we will always make it right.

If your pet is dissatisfied, many brands we carry offer satisfaction guarantees. Reach out to us at support@petmax.ca to explore your options.

No, we don’t manufacture the products we sell. We are a family-owned Canadian retailer offering a wide selection of pet food and supplies.

Absolutely! We source all products directly from trusted manufacturers and suppliers to ensure authenticity and quality.

Yes, we regularly offer promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated.

Yes, we regularly offer promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated.

Only one discount code can be applied per order. Exceptions apply to the application of gift card codes and store credit codes.